Live Chat Solutions - The Best Way To Capture Every Opportunity.

Features

Real-Time Visitor Monitoring

LawyerEdge's integrated real-time visitor monitoring enables you to see instantly who is on your site. See who referred your visitors, where your visitors are from, what keywords were used to find your site and the path by which they navigate to your website. Gather valuable marketing information and interact with your site. Your Operators can fully customize the visitor view to include critical information such as:

  • Navigation history
  • Referral Information
  • Geo Location (Country,Region,City)
  • Landing page
  • Last active time
  • Time on site (for each page)
  • Timezone
  • Number of pages visited
  • Screen resolution
  • Network name
  • Browser (type and version)
  • Operating System (type and version)

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GeoTracking

Our Live Chat solution is able to resolute the Geo Location (based on IP-to-location) for the visitors on your website. See the visitors Hometown, the Region and the Country. Each visitor is displayed on a zoomable World Map (powered by Google Maps®). The visitors you are currently chatting with will be highlighted.

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Event-Based / Automatic Actions (Chat Invitations, Website-Pushs, Sounds, Alerts)

The integrated event engine allows you to automatically, easily and flexibly:

  • Send Chat Invitations (Pro-Active Chats)
  • Play a Sound or show a Message Box (to operators and/or website visitors)
  • Forward the visitor (Website-Push) to another URL
  • Track it (reporting)

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Offline Messages

Live Chat is the perfect contact platform, even when your are offline. Using a simple online web form, your visitors can leave you a message whenever they need your help.

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Ratings

Ratings will give you valuable feedback directly from your customers / website visitors. Learn how to improve the support you provide and increase customer satisfaction.


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Live Help / Live Chat / Live Support

Use Live Chats / Live Help to get in touch with every visitor to your website. Ask visitors whether they need help and increase sales and customer satisfaction. Provide premium customer service by chatting live with your customers and give direct assistance where it's needed.

Live Chat can increase efficiency significantly. As you can handle 3-5 chats easily at the same time you will work much more efficiently compared with answering questions by phone.

This also offers a great solution for communication needs inside of your company. Service workers as well as every other employee can save a lot of time and money by talking to each other directly.

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Customization and Branding

We use your own Logos and Banners to attract visitors' attention. We can even apply your complete company brand colors and design the WebClient the way you like it. It's also possible to add functions and/or modify the way Live Chat works.

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Desktop Client for Windows® and MOBILE APP Integration!

The Desktop Client Application is for Windows® only, which enables you to "connect" with your website. The Desktop Client is used to monitor all visitors on your website and chat with your visitors, other supporters, employees, partners or friends.  In addition, Mobile Apps for both iPhone and Android let you handle support and sales requests from anywhere just as easily as sitting at your desk. 

Providing many configurable options, the Mobile/Desktop Client Applications can be fully customized to meet the needs of each user. The client starts with Windows®, detects your current status (Idle Detection) and can run in Windows® Tray (the small area in the bottom right corner of the screen, near the clock) when it's not needed.

When you receive a chat requests, a notification will pop up from the System Tray automatically and you will be able to respond to the chat instantly.  On a mobile device, a popup alert, buzz, beep, or all three let's you know that someone wants help!

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Server Admin for Windows®

One of the major advantages of using our Live Chat solution is the ability to run your own Live Support Server. This enables you to keep sensitive information "in house" if desired, save money compared to other outsourced solutions, and stay fully independent to third parties.








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Resource Management / Canned Messages

Integration of smart resource managament makes Live Support very efficient. Store answers to common questions as well as files to respond to needs of your visitors. Every resource can be dragged and dropped in the chat field of the receiving party. Questions have never been answered that fast!
Resources can be organzied by heirarchy for easy access.
To increase the legibility full HTML formatting is possible with the integrated HTML-Editor.

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Security Filter

In order to make sure that Support Staff are not harassed by "bot" visitors, LawyerEdge's Live Chat comes with an integrated filter system which is based on multiple criterias.

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SSL Support

The system is able to communicate using the Secure Socket Layer Protocol (SSL). This protocol encrypts all transmitted data for security reasons.

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Custom Chat Input Fields

Create your very own chat login form based on the default input fields (Name, Email, Company, Question) and up to 10 additional chat input fields like Phone, Customer Number or any other information you may require. You can setup different chat login forms, one for each of your departments. All input fields can be set as mandatory or optional.

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Webcam Support

The system may be enabled for Webcam Support to allow for personalized chats and increased customer retention.

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File Transfers / File Management

Send files to website visitors, departments or co-workers. Easily drag & drop files from the canned resources into the chat field and the link to the file that will be sent to your chat partner.

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